Cleveleys Group PracticeKelso AvenueCleveleysLancashire, FY5 3LFTel: 01253 853 992
To book appointments online you will need to register at https://patient.emisaccess.co.uk/Register
The practice will activate your on-line account and once you have been approved you will be able to book your appointments.
To make an appointment, either telephone or call during our office opening times. You may see the doctor of your choice, not necessarily the doctor whose name appears on your medical card. We do feel, however, that if possible you should remain with the same doctor for advice or treatment of a particular condition
When you require an urgent appointment, please try to telephone before 10:00am. If there are no available appointments you will usually be asked to attend at the end of morning surgery. Though our receptionists will always try to accommodate your wishes it may not always be possible to see the doctor of your choice. In order to deal appropriately with your request for an urgent appointment, there may be occasions when the receptionist will ask you for details of your medical condition. All information disclosed to the receptionist is dealt with in the strictest confidence.
They will always be seen as soon as possible if brought to the surgery. If in doubt about whether you should bring your child, please ring for advice.
We provide 24 hour emergency cover at all times, by the Practice or Deputies. Outside surgery hours, please telephone NHS 111
The partners are members of the local GP out of hours co-operative, Fylde Coast Medical Services. For more information you can access their website on www.fyldemedical.com. Please use this service for Medical Emergencies only.
Extended access to GP services
Patients can now make an appointment to see a GP in the evenings and at weekends.
NHS Blackpool Clinical Commissioning Group (CCG) and the GP practices across the town are working together to make extra appointments available for people at a more convenient times.
All of the evening and weekend appointments will take place at Whitegate Health Centre on Whitegate Drive in Blackpool and should be booked by calling your own GP practice as normal.
Weekday evening appointments
Where to go?
Whitegate Health Centre, Whitegate Drive, Blackpool,
Appointments are available between 6.30pm and 8pm.
How to book?
Ring your GP practice as normal
Appointments available between 8am and 8pm.
A limited number of Doctor telephone consultations will now be available on a daily basis. These are for patients who feel they do not require a physical examination and would prefer to access their Doctor by telephone to disuss their concerns.
Same Day Doctor Appointments
We now have a limited number of same day appointments with the doctors, available throughout the normal working day and also offered during our extended hours.
To make an appointment, either telephone or call during our office opening times. You may see the doctor of your choice, not necessarily the doctor whose name appears on your medical card. We do feel, however, that continuity of care is important and if possible you should remain with the same doctor for advice or treatment of a particular condition.
Home visits are available, and where possible should be requested before 10:30am. However unnecessary visits are made which reduce the time available to see patients at the surgery.
A home visit by a GP is appropriate where a patient is either terminally ill or bed bound - when travel by car could cause a deterioration in the medical condition or unacceptable discomfort.
A visit may be made (but more usually an emergency ambulance is sent) when there is myocardial infraction (heart attack), severe shortness of breath or severe haemorrhage (bleeding).
Situation where home visits are not deemed necessary:
Either a Nurse or Doctor may deal with telephone requests for same day appointments and some house calls on the telephone.
Telephone conversations are recorded to help ensure quality. Recordings may be used for training and monitoring. However, this will not compromise patient confidentialty.
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